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 The research work presented in this report was commissioned by ABTO as part of its capacity building exercise ‘Strengthening Tour Operator Associations in Bhutan and Costa Rica’ funded through the Programme for South-South Cooperation. This section introduces the research objective and the purpose of the research, and outlines the structure of the report. |
 The ‘Leading for Change’ programme in Bhutan is an adapted version of Vision Quest Africa’s ‘Leadership and Management Dynamics’ (LMD) programme. It was conducted in two modules for civil servants at middle management level (Jan and July 2008) This document presents the summarised version of the same programme which was specially adapted for the benefit of members of ABTO – the Tour Operators. A weeklong pogramme was conducted from 21-25 July 2008, ahead of the second module of civil servants’ programme. |
 The organisational assessment of ABTO was conducted between October to December 2009 with technical assistance from SNV Bhutan. An assessment team, with representatives from both organisations, was set up and all staff of the ABTO Secretariat actively participated in a number of key events ie. Desk Research, Stakeholders Consultation, Customer Satisfaction Survey, Organisational Behaviour Survey/ Internal Consultations and Stakeholders Workshop. The assessment was carried out alongside ABTO’s regular activities. The report brings together the different phases of the assessment process, highlights key issues raised during the assessment and presents the overall recommendations and way forward for ABTO. The recommendations are meant to provide the basis and input for the next step in the process for ABTO which is the development of its Strategic Plan for coming 3-5 years. The Strategic Plan once developed will lead to a much clearer understanding and focus on ABTO’s future direction, a strengthened human resource capacity in line with its vision, mission and mandate and improved performance. |
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